Shipping Policy
At Wetsoak.com, we are committed to delivering high-quality products worldwide. Below, you will find details on our shipping process, estimated delivery times, and what to do in case of delays.
1. Order Processing Time
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Once your order is shipped, you will receive a tracking number via email.
2. Estimated Shipping Times
We proudly ship worldwide! Our average delivery times are as follows:
- United States, Canada, United Kingdom, Europe, Australia: 7-12 business days
- Asia & Middle East: 10-15 business days
- South America & Africa: 12-20 business days
Please note that delivery times may vary due to customs clearance, local postal delays, or other unforeseen circumstances.
3. Shipping Costs
- We offer free shipping on all orders over $XX.
- For orders below this amount, shipping fees will be calculated at checkout based on your location.
4. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email.
- Please allow 3-5 business days for tracking updates to appear in the system.
5. Delays & Compensation
- If your order is delayed beyond 20 business days (excluding force majeure events such as natural disasters, strikes, or customs holds), you may be eligible for compensation.
- We offer a 10% refund on your order as an apology for the inconvenience.
- If your order has not arrived within 30 business days, you may request a full refund or a replacement.
6. Lost or Stolen Packages
- We are not responsible for lost or stolen packages marked as “Delivered” by the courier. Please check with your local post office or building management.
- If your package is lost in transit and not marked as “Delivered,” we will initiate an investigation with the shipping carrier.
7. Address Issues & Undeliverable Packages
- Customers are responsible for providing the correct shipping address.
- If an order is returned due to an incorrect or incomplete address, customers must pay for reshipping.
8. Customs, Duties & Taxes
- International orders may be subject to customs duties, import taxes, or fees charged by the destination country. These are the customer’s responsibility.
- WetSoak.com is not liable for customs delays or additional fees.
9. Contact Us
If you have any questions regarding your shipment, feel free to contact us at:
📧 Email: info@wetsoak.com
📞 Phone: +370 601 66511
We appreciate your trust in WetSoak.com and strive to make your shopping experience seamless!
