Terms and Conditions
Welcome to Wetsoak.com. By accessing and using our website, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase.
1. General Information
- Website Owner: WetSoak.com (“we,” “us,” “our”)
- Website URL: www.wetsoak.com
- Contact Email: info@wetsoak.com
- Company Address: S. Žukausko 17, LT-08234, Lithuania, Vilnius
By using our website, you confirm that you are at least 18 years old or have parental consent to use this site.
2. Orders & Payments
- All prices are listed in EUR/USD and are subject to change without notice.
- We reserve the right to cancel any order due to pricing errors, suspected fraud, or stock unavailability.
- Payments are securely processed through third-party payment providers (PayPal, Stripe, etc.). We do not store your payment details.
3. Shipping & Delivery
- We offer worldwide shipping. Estimated delivery times are provided in our Shipping Policy.
- Shipping times may vary due to factors beyond our control (customs delays, postal service disruptions, etc.).
- If your order is delayed beyond 20 business days, you may be eligible for compensation (see Shipping Policy for details).
4. Returns & Refunds
- We offer a 14-day return policy from the date of delivery.
- To be eligible for a return, items must be unused, in original condition, and in original packaging.
- Refunds will be issued within 5-7 business days of return approval.
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- For full details, refer to our Returns & Refunds Policy.
5. Product Availability & Accuracy
- We strive to ensure product descriptions and images are accurate, but we do not guarantee that all information is error-free.
- Product colors may appear differently due to screen settings and lighting conditions.
6. Intellectual Property
- All content on WetSoak.com, including images, text, logos, and product designs, is our intellectual property and may not be copied, reproduced, or distributed without permission.
- Unauthorized use of our content may result in legal action.
7. User Conduct & Prohibited Activities
By using our website, you agree NOT to:
- Use the site for any illegal or fraudulent activities.
- Distribute spam, malware, or attempt to hack the website.
- Copy, modify, or exploit any content without permission.
We reserve the right to terminate accounts and refuse service to anyone violating these terms.
8. Disclaimer & Limitation of Liability
- We are not responsible for any direct, indirect, or incidental damages resulting from the use of our website or products.
- We make no warranties or guarantees regarding product suitability for a specific purpose.
- Our liability is limited to the purchase price of the item in question.
9. Privacy & Data Protection
- We collect and store customer information in accordance with our Privacy Policy.
- Your personal data will never be sold or shared with third parties without your consent, except as required by law.
10. Changes to Terms & Conditions
- We may update these terms at any time. Changes will be posted on this page with the “Last Updated” date.
- By continuing to use our site, you agree to any modifications made.
11. Governing Law
- These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Lithuania.
- Any disputes arising from or relating to these terms shall be settled by the courts of Lithuania.
- In case of disputes, both parties agree to seek resolution through negotiation or alternative dispute resolution (ADR) before pursuing legal action.
12. Contact Information
For any questions regarding these Terms and Conditions, please contact us at:
📧 Email: info@wetsoak.com
📞 Phone: +370 601 66511
